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Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
CTI Connectors vs. Agent Desktops: Key Differences and When to Use Each
Modern contact centers rely on technology to streamline operations, improve agent
Generative AI in Contact Centers: The Good, the Bad, and the Future
Generative AI is transforming the landscape of contact centers, enabling more efficient,
Virtual Agents: A Key Trend for Contact Centers in 2025
The role of virtual agents in contact centers has evolved significantly over the past few
How Sentiment Analysis is Shaping the Future of Customer Support
Customer support has evolved dramatically over the years. In this transformation, one
Introducing Odea Virtual Agent: Your Gateway to Smarter Customer Interactions
The evolution of customer service technology has transformed the way
Virtual Agents vs. Traditional Customer Service: Key Differences and Advantages
In today’s fast-paced digital world, customer service is evolving at a rapid
Virtual Agents Explained: A Technical Breakdown of Today’s Digital Assistants
Imagine calling a customer support center and, within seconds, receiving answers
The Future of Customer Service: Virtual Agents
The evolution of customer service technology has transformed the way
Unlocking the Power of Conversational AI: Amazon Lex in Amazon Connect
In today’s hyper-connected business environment, providing fast, reliable
What is Call Summarization? Real-time use of Gen AI in CCaaS to Enhance Employee Experience
Your contact center acts as the bridge between your business and your customers
The Hidden Challenges of Cloud Contact Center Implementation and How to Tackle Them
Migrating to a cloud contact center offers numerous benefits, from greater scalability
Enhancing Customer Support with Amazon Connect’s AI Capabilities
As the world progresses the demand for technology escalates everywhere.
Top CCaaS Solutions of 2024 and Their Impact on CX
As businesses look to optimize customer experience (CX) in an increasingly digital
Are Education Sector Call Centers Matching Student Needs Today?
In today’s rapidly evolving business landscape, how companies connect
AWS’s Journey from Visionary to Leader in the Gartner Magic Quadrant
In today’s rapidly evolving business landscape, how companies connect
What Is Contact Center as a Service (CCaaS)?
In today’s rapidly evolving business landscape, how companies connect
An Overview of Contact Center CRM Software
Customer Relationship Management (CRM) software is a tool that assists businesses
Unleashing Customer Power: Integrating Amazon Connect with Salesforce
In today’s customer-centric landscape, seamless communication
The Customer is King: Why Contact Center and CX Solutions Reign Supreme in the 2020s.
In the rapidly evolving business landscape of the 2020s, the role of contact centers
