MS Dynamics CTI Connector
Connect Microsoft Dynamics CRM with Amazon Connect for enhanced customer relationship management and streamlined customer interactions. Provide a unified data and interactions interface and empower your agents with the Odea MSCRM CTI Connector.
Pricing
Startup
$23
per agent/month
Includes:
- Agent License
- Basic Implementation
- 5 Hours of Go Live Consultation
- 8x5x22 Annual Support
Standard
$26
per agent/month
Includes:
- Agent License
- Basic Implementation
- 10 Hours of Go Live Consultation
- 8x5x30 Annual Support
Professional
$32
per agent/month
Includes:
- Agent License
- Advanced Implementation
- 15 Hours of Go Live Consultation
- 24x7x30 Annual Support
About CTI Connector
Unify your customer experience
This powerful integration seamlessly connects Microsoft Dynamics CRM with Amazon Connect, providing a holistic view of your customer interactions and streamlining communication workflows.
Seamless Integration
Effortlessly connect Microsoft Dynamics CRM with Amazon Connect without complex configurations.
Real-Time Data Synchronization
Ensure real-time synchronization of customer data between CRM and Amazon Connect, providing agents with the most up-to-date information.
Customizable Workflows
Tailor the CTI Connector to your specific needs and workflows, optimizing agent productivity and customer interactions.
Omnichannel Support
Manage customer interactions across multiple channels (voice, email, chat) within a unified platform.
Additional Features
- Contextual Screen Pop: Automatically display relevant customer information on the agent's screen upon receiving an inbound call or initiating an outbound call.
- Click-to-Dial Functionality: Streamline call initiation with a single click directly from the CRM interface.
- Click-to-Dial Functionality: Streamline call initiation with a single click directly from the CRM interface.
- Call Recording Management: Easily record and manage customer calls for quality assurance, training purposes, and dispute resolution.
Why Choose Odea for Your MSCRM CTI Connector?
- Experienced Team: Our team of certified professionals has extensive experience integrating Microsoft Dynamics CRM with Amazon Connect.
- Proven Track Record: We have a successful history of delivering successful CTI Connector implementations for businesses of all sizes.
- End-to-End Support: We provide comprehensive support throughout the entire process, from pre-sales consultations to implementation and ongoing maintenance.
- Customizable Solutions: We offer customizable solutions to meet your unique business requirements and ensure a seamless integration.
- Security and Compliance: We prioritize data security and ensure adherence to industry regulations.
Our Success Stories
Reimagining the Customer Experience
Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories
A Renowned American University sets up its accelerated path to a unique student experience.
Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.
A patient recruitment organization’s trust in our services.
We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.
An American forklift company brings innovation in their operations through our services.
By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.
A media group relies on cloud innovation for their CCaaS platform.
We enabled an end to end cloud based contact center including tailored IVR and recording services.
Make your success stories with Us!
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
