Empower Your Agents
Elevate Your
Customer Experience
Odea Omni 360 is more than just a desktop application; it’s a powerful tool designed to transform your contact center operations. By combining robust features with a user-friendly interface, we empower your agents & supervisors to deliver exceptional customer service.
Key Features
Analyze Your Customer Interactions
Unified Agent Workspace
Streamline agent workflows by consolidating voice, chat, and task management into a single, intuitive platform.
Real-Time Performance Insights
Gain instant visibility into key performance indicators (KPIs) with customizable dashboards.
In-Depth Analytics
Uncover hidden trends and patterns with advanced reporting and drill-down capabilities.
Seamless Integration
Connect with your existing favorite CRMs and other business systems for a holistic view of customer interactions.
How It Works
Odea Omni 360 empowers your agents by providing a centralized workspace for all their tasks. With real-time data at their fingertips, agents can handle customer interactions efficiently and effectively. The platform’s advanced analytics capabilities offer valuable insights to help you optimize operations and improve customer satisfaction.
Experience the Odea Difference
Our commitment to customer success drives us to deliver innovative solutions. With Omni 360, you can expect
- Improved agent productivity: Reduce handle times and increase agent satisfaction.
- Enhanced customer experience: Deliver personalized and efficient service.
- Data-driven decision making: Optimize operations based on actionable insights.
- Rapid deployment and scalability: Get up and running quickly and adapt to changing business needs.
- Exceptional support: Benefit from our 24/7 customer support.
Our Success Stories
Reimagining the Customer Experience
Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories
A Renowned American University sets up its accelerated path to a unique student experience.
Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.
A patient recruitment organization’s trust in our services.
We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.
An American forklift company brings innovation in their operations through our services.
By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.
A media group relies on cloud innovation for their CCaaS platform.
We enabled an end to end cloud based contact center including tailored IVR and recording services.
Make your success stories with Us!
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
