ServiceNow CTI Connector
Empower your agents by seamlessly connecting your contact center with ServiceNow CRM Using Odea’s powerful CTI adapter. Streamline your processes, enhance customer interactions and provide exceptional customer experience through unified data and interaction interface.
Pricing
Startup
Includes:
- Agent License
- Basic Implementation
- 5 Hours of Go Live Consultation
- 8x5x22 Annual Support
Standard
Includes:
- Agent License
- Basic Implementation
- 10 Hours of Go Live Consultation
- 8x5x30 Annual Support
Professional
Includes:
- Agent License
- Advanced Implementation
- 15 Hours of Go Live Consultation
- 24x7x30 Annual Support
Revolutionize Customer Experience
Upgrade customer experience by integrating ServiceNow with Amazon Connect which empowers agents with real-time data and history. Enhance Average Handling Time (AHT) and First Call resolution (FCR).
Enhance Agent Productivity
Reduce agent workload by providing every tool required on the go eliminating the need for switching between different applications and providing agent assistance through cutting edge AI.
Real-Time Analytics
Gain valuable insights from top-of-the-variant analytic and reporting features. Monitor key metrics like call volume, average handling time, and customer satisfaction.
Omnichannel support
Manage customer interactions across multiple channels (voice, email, chat) within a unified platform.
Automated Call Logging
The connector automatically logs all calls, including details like time, duration, and call disposition, ensuring accurate records and reducing manual entry tasks for agents.
How It Works
Seamlessly integrating Amazon Connect with ServiceNow brings you:
- Automated Task Management
- Real-Time Data Insights
- Faster Issue Resolution
Discover the Odea Advantage
With Odea’s ServiceNow CTI Adaptor, unlock a competitive edge through:
- Enhanced Customer Satisfaction
Provide personalized experiences that go above and beyond.
- Deeper Customer Connections
Foster strong, lasting relationships with exceptional service.
- Easy Configuration
Integrate smoothly with Amazon Connect’s CCP panel for omnichannel interactions.
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
