Transform Your Contact Center At Scale
Enhance your contact center with Cloud services, AI driven IVRs, Voice Biometrics and robust CTI integrations with CRMs.
Transform Your Contact Center At Scale
Enhance your contact center with Cloud services, AI driven IVRs, Voice Biometrics and robust CTI integrations with CRMs.
Your Cloud Contact Center Partner
Set up your Cloud Contact Center with Odea Integrations
Leverage the use of best of class technology set, specializing in Amazon Connect implementations, powered by Generative AI, Omni-channel offering and Customer Experience Value.
Increase agent productivity with generative AI
Amazon Connect, powered by AI, transforms contact centers by providing agents with real-time customer insights, suggested responses, and guided actions, ultimately enhancing customer experiences and boosting agent efficiency.
Measure, track, and improve performance
Using native AI powered analytics, your contact center supervisors can efficiently track and monitor their team's performance, gain actionable insights on the contact center operations and identify required coaching needs for their teams.
Create a seamless omni-channel experience
Channel adoption for amazon connect is built-in and packaged; which empowers your customers to interact regardless of their channel of choice. Connect your channels with AI powered chatbots and voice bots to leverage the use of state-of-the-art technology.
Integrate customer care with your favorite CRMs
Odea CTI connectors is a custom suite of Caller Telephony Integrations which allows your agents to access customer data from your CRM systems, take immediate actions during the calls by opening tickets and drive agents to reduce average handled times of the calls.
Our Products and Services Portfolio
A comprehensive portfolio of Solutions and Services designed to deliver exceptional customer experience.
Omni Agent 360
Get an enhanced and custom agent desktop for your agent and supervisors needs
Salesforce CTI Connector
Bring Odea Salesforce CTI connector into your technology landscape to optimize operations and boost agent productivity.
HubSpot CTI Connector
Is managing HubSpot and Amazon Connect like juggling chainsaws? The Odea HubSpot CTI Connector is your hero!
Go-HighLevel CTI Connector
Revolutionize your customer service by seamlessly integrating GoHighLevel CRM with Amazon Connect.
MS Dynamics CTI Connector
Struggling to manage separate systems for your CRM and contact center? The CTI Connector is your hero!
Cloud Migration
Elevate your customer experience with a next-generation cloud-based contact center solution: Amazon Connect.
Support Services
We can support your cloud CC through our 24/7 operations and support, providing incidental, audit and proactive support.
Conversational AI
Our product features conversational AI to intelligently automate your chat and voice interactions.
Crafting customer journeys, where empathy meets expertise
Our customer experience-focused approach brings innovation into practice, delivering the most efficient use cases and effective touchpoints.
- Delivering Automated Workflows
- Enhanced Customer Satisfaction
- Bridging siloes through integrations
Our Mission...
When it comes to customer centricity, we are obsessed. Our solutions and integrations empower businesses to deliver exceptional experiences to their customers while also enabling cross collaboration
About Odea
Bridging through integrations and Scaling through CCaaS
Enhance customer experiences with Odea. Specializing in Amazon Connect implementations, cloud migrations, and advanced CRM integrations.
CCaaS
Seamless setup, configuration & integrations (IVR, CTI, Agent Workspace, Analytics, Conversational AI) all delivered as-a-Service.
Integrations
We craft exceptional customer experiences (CX) through Analysis & Design, Robust Integrations and Omnichannel Engagements.
Technology
Offering CX Solutions such as Chatbots, Voicebots, Customer Feedback & Voice Biometrics.
Consulting
Empowering customer-centric CX strategies through our consulting services.
AWS Partner: Select Tier Services
As an AWS Select Tier Services partner, we offer end-to-end solutions from cloud migration to CI/CD DevOps, seamlessly integrating AWS services like Connect, CRM CTI, Lambda, and Lex chatbots. Our comprehensive offerings cover every customer experience touchpoint, including omnichannel chatbots, outbound campaigns, voicemail, and self-service solutions. With Odea’s Gen-AI-powered Virtual Agent (OVA) we deliver scalable and intelligent customer engagement that drives results.
Partnering with World’s trusted CX brands and solution providers.
Our Success Stories
Reimagining the Customer Experience
Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories
A Renowned American University sets up its accelerated path to a unique student experience.
Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.
A patient recruitment organization’s trust in our services.
We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.
An American forklift company brings innovation in their operations through our services.
By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.
A media group relies on cloud innovation for their CCaaS platform.
We enabled an end to end cloud based contact center including tailored IVR and recording services.
Make your success stories with Us!
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
Latest Blogs
Virtual Agents Explained: A Technical Breakdown of Today’s Digital Assistants
Imagine calling a customer support center and, within seconds, receiving answers
The Future of Customer Service: Virtual Agents
The evolution of customer service technology has transformed the way
Unlocking the Power of Conversational AI: Amazon Lex in Amazon…
In today’s hyper-connected business environment, providing fast, reliable
What is Call Summarization? Real-time use of Gen AI in…
Your contact center acts as the bridge between your business and your customers
The Hidden Challenges of Cloud Contact Center Implementation and How…
Migrating to a cloud contact center offers numerous benefits, from greater scalability
Enhancing Customer Support with Amazon Connect’s AI Capabilities
As the world progresses the demand for technology escalates everywhere.
