Transform your
customer experience
with the power of Voice AI,
OVA agents.

Deliver instant, personalized support 24/7. Automate routine tasks, boost satisfaction, and streamline operations—scalable, efficient, and always on.

We have Odea Virtual Agents Integrations with 

Key Features

Utilize advanced AI capabilities like ASR, TTS, NLP, and Generative AI, along with seamless contact center integrations primarily with our preferred partner AWS to support various business needs.

Interruption Awareness

Experience Seamless Conversations
OVA understands diverse language nuances, enabling natural, fluid conversations with customers.

AI-Powered Intelligence with ASR and TTS

Experience intelligent, real-time responses that learn and adapt over time.

Natural Language Understanding (NLU)

OVA understands diverse language nuances, enabling natural, fluid conversations with customers.

High-Performance Streaming with WebRTC & SIP

Using WebRTC or SIP protocol OVA provides low latency and high fault tolerance, ensuring fast and reliable interactions. 

Personalized
Interactions

Engage customers with tailored responses that resonate with individual preferences.

Seamless
Agent Handoff

Smoothly transfer complex issues to human agents while preserving vital context.

Massive Scalability

Handle Peak Demands with Confidence
Designed to support up to 800K concurrent calls, our solution guarantees reliability and performance, even during the busiest times.

Proprietary LLM Model

Advanced AI Tailored for Your Needs
Leverage a custom-built LLM with an On-Premise Option for enhanced security, ensuring data privacy and compliance for your business.

Multilingual Support

Global Reach in 90+ Languages
Create voice agents that communicate fluently in English, Spanish, German, Arabic, French, and over 90 additional languages, catering to a diverse, worldwide audience.

Platform to Manage Virtual Agents

OVA empowers teams to collaborate, create, and manage virtual agents tailored to specific customer needs. 

Check Real time analytics

OVA dashboard provides real time analytics with details that matter the most. Business can keep track of their cost, call durations and reasons for call ending 

 

Create, Manage and Deploy Virtual Agent 

OVA empowers businesses to create and build their own virtual agents or they can also choose from pre-existing templates.

Buy or Import Phone Numbers 

Already have a phone number and don’t want to change it? No problem, OVA provides flexibility to import your previous number or buy a new one. 

Train your agent 

OVA enables businesses to train agents on their own knowledge base to provide personalized customer experience. 

Build and Manage Your Team

OVA provides the flexibility to add as many users as possible to manage your virtual agents. Seamless user Interface of OVA let administrators to manage their team as they like. 

Business Value

Enhance your brand value and maximize ROI with AI-driven, intelligent, and efficient customer service agents. 

Enhanced Customer Experience

Odea Virtual Agent delivers immediate, personalized responses, minimizing wait times and boosting satisfaction. With customer preference understanding and consistent service, Odea fosters loyalty and trust. It also provides a seamless handoff to human agents when necessary, ensuring continuity and satisfaction.

Maximized Cost Efficiency

By automating repetitive tasks and handling high inquiry volumes, Odea reduces the need for large support teams, leading to significant cost savings in staffing, training, and operations while maintaining high service levels and a strong ROI.

24/7 Availability

Odea Virtual Agent operates round-the-clock, allowing customers to resolve issues at any time. This availability reduces frustration during off-hours and peak periods, ensuring a consistent, positive experience.

Effortless Scalability

Odea Virtual Agent adapts to demand spikes without requiring new staff. This flexibility allows businesses to scale seamlessly during busy times, ensuring consistent service quality.

Instant Deployment with Custom Personas

Deploy customizable personas within seconds using pre-existing models with Odea Virtual Agent. This rapid integration helps businesses meet specific service needs promptly.

Pay-As-You-Go

Odea Virtual Agent’s pay-as-you-go model lets you pay only for what you use, reducing unnecessary costs and maximizing ROI. This flexible approach allows you to scale service seamlessly to meet changing demand without financial strain.

Expand your reach with integrated platform compatibility! 

Odea Virtual Agent is designed to seamlessly integrate with leading Contact Center platforms, prioritizing Amazon Connect as our preferred partner, while also supporting other vendors like Twilio and Vonage. This flexibility ensures businesses can engage with customers through their preferred systems for seamless, high-quality interactions.

Leverage Your
Existing Infrastructure 

OVA fully enables businesses to use their existing infrastructure or change any model anytime providing customizability and diversity.

Embrace OpenAI Compatibility

Leverage the power of native OpenAI models like ChatGPT (all versions included), Google, grok etc or OpenAI-compatible LLMS, including use OpenRouter, AnyScale, Together AI, or your own server-side models

Utilize native TTS models

Utilize from a variety of advanced voice capabilities like Cartesia, 111abs, deepgram, OpenAI or Azure etc, or integrate your own custom model for tailored voice outputs.

Utilize native Backend models

Utilize the full potential of advanced backend models like Pyton, Nodejs or vercel etc, and make your virtual agents do anything.

Use Cases

Enhance your customer experience by integrating OVA with any contact center, either its an inbound request or outbound, OVA can seamlessly adapt according to your use case. 

Inbound

  1. Finance: Assist with account inquiries, transaction details, and secure verification.
  2. Education: Provide enrollment info, course details, and support for students and parents.
  3. Healthcare: Schedule appointments, provide prescription info, and answer common health queries.
  4. Travel and Hospitality: Manage bookings, provide travel updates, and handle cancellations.
  5. Utility: Address billing inquiries, outage notifications, and account management.
  6. Ecommerce: Assist with order tracking, product inquiries, and return processing.

Outbound

  1. Customer Surveys: Collect feedback to enhance service quality.
  2. Payment Reminders: Alert customers about upcoming or overdue payments.
  3. Promotional Campaigns: Inform customers about discounts, offers, or new products.
  4. Appointment Reminders: Remind customers of upcoming appointments or reservations.
  5. Proactive Issue Alerts: Notify customers of service outages, delays, or updates.
  6. Re-engagement Messages: Reach out to inactive customers with offers or updates.

OVA costs $0.07 Per Minute

Already have an existing contract with a specific voice or model provider?  OVA offers the flexibility to integrate with your preferred tools 

Overall bill includes cost of all models + 0.07$/min OVA cost

Comparison of Odea Virtual Agent, IVR, and Call Centers.

See how we are doing things better than ever.

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