Computer Telephony Integrations For Call Centers
Our computer telephony integration enables every call-related task to be handled directly from your existing devices through a single interface, streamlining your customer experience.
Integrate Your Call Center Operations With Your CRM
- Improve Your Customer Experience by 90%
By seamlessly integrating phone systems with your existing CRM and other applications, our integrations enable your agents to access customer information, history, and preferences – all in real-time.
- Increase Your Agent Efficiency by 57%
Robust features like on-screen screen pop-ups, call transferring, and click-to-dial functionality contribute to a smoother customer experience and increased agent efficiency.
- Simplify Your Workflows & Save Hours of Time
Our telephony integrations streamline your processes, eliminate manual data entry, and provide agents with instant access to customer information. This automation empowers your team focus on building relationships and resolving customer issues efficiently, ultimately leading to higher customer satisfaction and improved first call resolution rates.
Learn More About Our CTI Solutions Today
Odea CTI Connectors
Computer Telephony Integrations For a Variety of CRM Systems
MS Dynamics CTI Connector
Struggling to manage separate systems for your CRM and contact center? The Odea Microsoft Dynamics CTI Connector is your hero!
HubSpot CTI Connector
Is managing HubSpot and Amazon Connect like juggling chainsaws? The Odea HubSpot CTI Connector is your hero!
Salesforce CTI Connector
Bring Odea Salesforce CTI connector into your technology landscape to optimize operations and boost agent productivity.
Go-HighLevel CTI Connector
Revolutionize your customer service by seamlessly integrating GoHighLevel CRM with Amazon Connect using the Odea goHighLevel.
Enhance Your Agent Efficiency
With automated tasks and data synchronization, our telephony integration streamlines your workflows and improves your agent productivity by up to 75%.
Streamlined Data Access
CTI connectors eliminate the need for agents to toggle between separate CRM and telephony systems. Customer information like purchase history, past interactions, and contact details pop up automatically during calls.
Automated Tasks
CTI connectors can automate routine tasks like call logging, data entry, and activity updates within the CRM. This frees up valuable agent time for more complex customer interactions.
Improve Your Customer Experience Tenfold
- Personalized Interactions: With instant access to customer data, agents can personalize conversations and tailor solutions based on individual needs and past interactions. This leads to a tailored customer experience and increased satisfaction.
- Faster Resolution: CTI connectors allow agents to quickly access relevant call history and customer details, enabling them to resolve issues efficiently and reduce hold times.
- Omnichannel Experience: CTI connectors also integrate with other communication channels like email and chat.This provides agents with a complete 360 degree view of customer interactions across all channels, allowing them to deliver a consistent and seamless experience.
Reduce Your Overall Operating Costs
Increased Agency Productivity = More Calls Processed
Improved efficiency through streamlined workflows and automated tasks leads to a reduction in call handling time (AHTs) and improved agent productivity. This can translate to cost savings for the business.
Improved First Contact Resolution = Higher Satisfaction
Faster issue resolution by empowered agents can significantly reduce the need for call transfers and callbacks. This lowers operational costs and improves customer satisfaction.
Enhanced Data Management and Reporting
- Centralized Data
CTI connectors eliminate data silos by seamlessly integrating contact center data with CRM data. This provides a unified 360 degree view of customer interactions, making it easier to track performance metrics, identify trends, and measure the success of CX initiatives.
- Improved Reporting and Analytics
With consolidated data, businesses can generate comprehensive reports on call volume, agent performance, customer satisfaction, and other key metrics. This data-driven approach allows businesses to optimize their contact center operations and make informed decisions.
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
