Salesforce CTI connector
Streamline your processes, eliminate manual data entry, and provide agents with instant access to customer information using our Saleforce CTI. Empowering your team to focus on building relationships and resolving customer issues efficiently, ultimately leading to higher customer satisfaction and improved first call resolution rates.
Pricing
Startup
Amazon Connect Native
Includes:
- Agent License
- Basic Implementation
- 5 Hours of Go Live Consultation
- 8x5x22 Annual Support
Standard
Amazon Connect Native
Includes:
- Agent License
- Basic Implementation
- 10 Hours of Go Live Consultation
- 8x5x30 Annual Support
Professional
Amazon Connect Native
Includes:
- Agent License
- Advanced Implementation
- 15 Hours of Go Live Consultation
- 24x7x30 Annual Support
About Salesforce Connector
Unleash the Power of Customer Data
Bridge your Salesforce CRM to your Amazon Connect platform to empower agents with real-time customer data, streamline their workflows, and ultimately, elevate customer experience using a unified CX approach.
Enhanced Agent Productivity
Agents can have Amazon Connect caller telephony information (CTI) utilities directly within the Salesforce, eliminating the need for them to toggle between the applications.
Personalized Customer Interactions
With real-time customer data at their fingertips, agents can personalize interactions, addressing customers by name, understanding their interactions history, and referencing past support tickets.
Omni-Channel Routing
Integrate other customer touch-points, such as chat and email, into the mix. Route inquiries to the most qualified agent based on skills and customer data.
Call Logging and Case Creation
Calls are automatically logged in Salesforce, creating cases for further action or reference. Agents can update case details directly within the Salesforce.
How it Works?
A well-integrated Amazon Connect and Salesforce offer a treasure trove of advantages such as
- Streamlined Workflows
- Improved Reporting & Analytics
- Efficient Sales and Lead Management
Experience the Odea Difference
By choosing Odea’s Salesforce CTI Connector, you’ll gain a competitive edge through
- Improved Customer Experience: Deliver personalized experiences that exceed expectations.
- Increase Agent Efficiency: Empower your team to handle calls with speed and accuracy.
- Stronger Customer Relationship: Build lasting connections through exceptional service.
Our Success Stories
Reimagining the Customer Experience
Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories
A Renowned American University sets up its accelerated path to a unique student experience.
Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.
A patient recruitment organization’s trust in our services.
We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.
An American forklift company brings innovation in their operations through our services.
By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.
A media group relies on cloud innovation for their CCaaS platform.
We enabled an end to end cloud based contact center including tailored IVR and recording services.
Make your success stories with Us!
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
