Odea’s Virtual Agent
Odea’s virtual agent is here to transform your customer service experience. With 24/7 availability and personalized, omnichannel solutions, it automates interactions, reduces service costs, and ensures every interaction is efficient, seamless, and satisfying.
Business Values
Enhanced Customer Experience
Maximized Cost Efficiency
24/7 Availability - Always ON
Effortless Scalability
Instant Deployment with Personas
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters,
It is a long established fact that a reader
In-house technology ecosystem
IBM Cloud for Financial Services validation
Looking for something more custom?
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.
Natural Language Understanding (NLU)
Odea’s Virtual Agent comprehends everyday language, including various accents, dialogue structures, and slang, ensuring smooth, natural conversations with accurate responses.
AI-powered Intelligence with ASR and TTS
Leveraging Generative AI (Gen AI), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) technologies, Odea’s Virtual Agent delivers intelligent, context-aware responses. This advanced capability enhances customer interactions and continuously improves by learning from previous engagements.
Omni-Channel Integration
Odea’s Virtual Agent seamlessly connects with various communication channels, from chat and email to social media and voice. This ensures a consistent experience, allowing customers to interact through their preferred platform without losing context.
Contextual Summaries
Odea’s Virtual Agent captures and retains conversation history across interactions. This enables smooth transitions between agents or channels, as the agent provides summaries that ensure continuity and prevent customers from repeating themselves.
Personalized Interactions
Odea’s Virtual Agent tailors each interaction based on the customer’s past behavior, preferences, and needs. By delivering personalized responses and recommendations, it creates a more engaging and relevant experience for each user.
Seamless Agent Handoff
For complex issues, Odea facilitates a smooth handoff to live agents, ensuring all context and conversation history is transferred without disruption, providing a seamless customer experience.
Analytics and Insights
Odea’s Virtual Agent provides powerful analytics that track customer interactions, satisfaction levels, and resolution times. By capturing and analyzing these data points, businesses can gain valuable insights into customer behavior, identify trends, and make informed decisions to continuously improve service quality. This data-driven approach ensures that customer support evolves with changing needs, leading to enhanced efficiency and a more personalized experience.
Unlock frictionless agent experiences
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries,
Unlock frictionless agent experiences
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries,
Consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste
Looking for something more custom?
Odea’s Virtual Agent captures and retains conversation history across interactions. This enables smooth transitions between agents or channels, as the agent provides summaries that ensure continuity and prevent customers from repeating themselves.
| Feature | Odea’s Virtual Agent | Interactive Voice Response (IVR) | Call Centers |
|---|---|---|---|
| Omnichannel Support | Unified platform offering consistent interactions across all communication channels | Primarily voice-focused with limited cross-channel capabilities | Inconsistent responses due to manual channel switching, leading to delays |
| Cost Efficiency | Average cost of $1 per interaction with significant long-term savings | Similar costs, but can vary widely depending on complexity and maintenance | High costs, averaging $6-7 per call, with additional costs for extended call times and complex issues |
| Customer Experience | Natural, conversational interactions that adapt to customer needs | Rigid, robotic touch-tone navigation that often leads to frustration and abandoned calls | Structured menu systems that can be time-consuming and inconsistent in resolving issues |
| Response Speed | Instant responses powered by AI, resolving issues within seconds | Seconds for basic menu navigation, but minutes or hours to reach a human agent | Minutes or hours depending on agent availability, especially during peak times |
| Ease Of Navigation | Flexible and intuitive conversational paths with seamless transitions | Complex menu trees requiring specific inputs, limiting user flexibility | Often involves navigating through multiple layers before reaching the correct agent |
| Automated Resolution Rate (AR) | High AR rate, resolving a significant percentage of inquiries without human intervention | Low AR rate, often less than 5% due to limited functionality | 0% AR rate, with customers often needing multiple calls to resolve issues |
| Handling Complex Issues | Utilizes Generative AI for intelligent, context-aware responses to unique situations | Limited to predefined options, making it difficult to handle complex issues | Capable of handling exceptions, but may require multiple transfers between agents due to restrictions |
| Availability | 24/7 availability across multiple languages with seamless scalability | 24/7, but multilingual support often incurs additional costs | Limited by operating hours and dependent on staff availability and language fluency |
| Deployment Speed | Rapid deployment within minutes using pre-built personas and models | Days or weeks for setup and ongoing maintenance for menu trees | 1-2 months for onboarding, training, and setting up response protocols |
The most high-impact use cases across major industries
Cutting down wait times is essential for enhancing customer experience. With Odea's Virtual Agent, customers bypass the annoyance of long holds and "all agents are currently busy" messages.
Consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut perspiciatis unde omnis iste Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
