Implementation Services
Where contact centers are born
At Odea, we partner with you to turn your innovative ideas into intelligent, brand-driven contact center solutions. With over two decades of industry expertise, our team of certified professionals ensures that your business achieves measurable results at every stage of the journey—whether you’re migrating to cloud-based contact center solutions or optimizing your existing platforms to make them customer-centric.
Our Process
Our Services
Strategic Consulting and Workshops
Our expert consulting team collaborates with you from day one to understand your business objectives and challenges. Through a series of personalized workshops and audits, we develop a tailored strategy that aligns with your goals. We assist you in mapping out customer journeys, planning resources, and enhancing performance. Whether working alongside your team or taking leadership, we provide deep technical insights to deliver fast and successful deployment of cloud-based contact center solutions.
Custom Design and Implementation Services
At Odea, we understand that no two businesses are the same. That’s why we provide customized implementation solutions to ensure you achieve your specific goals. From deploying Amazon Connect, Genesys Cloud—powerful contact centers on AWS—to integrating innovative customer experience tools like intelligent virtual assistants and advanced analytics, we ensure a smooth and effective rollout.
Cloud Migration and Adoption
Migrating to the cloud can be a complex endeavor. Our specialized cloud migration services ensure that your transition to AWS is seamless. With our expertise in AWS services such as Amazon Connect, Lambda, and DynamoDB, we offer rapid deployment and integration that accelerate your migration timeline and maximize the benefits of AWS's scalable, reliable infrastructure.
Professional Services and Project Management
Our Professional Services team is your dedicated partner, managing your project from inception to launch. With our proven methodologies, we oversee every aspect of your deployment, including configuration, integration, and testing, to ensure a flawless implementation. Once your system is live, we continue to provide ongoing support, ensuring long-term operational success through the AWS ecosystem.
Customer Success Management
Success doesn’t stop at deployment. Our Customer Success Managers work closely with your post-implementation to ensure your contact center continues to deliver value. Through performance tracking, cloud optimization strategies, and on-site audits, we ensure that your AWS-powered contact center evolves to meet changing demands, driving greater ROI and improving customer satisfaction.
Training for Autonomy
Our comprehensive training programs ensure your teams are fully equipped to manage and optimize your AWS-based contact center solutions independently. We offer both standard and customized training programs to ensure mastery of tools like Amazon Connect, Genesys Cloud and other AWS resources tailored to your industry and business needs.
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
Partner with Odea for a Cloud-Powered Future
Ready to take your contact center to the next level? With Odea’s deep expertise in AWS cloud solutions, we help you achieve faster, sustainable business outcomes. Let’s build the future of customer engagement together—one that’s efficient, scalable, and powered by AWS.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
