CTI Connectors vs. Agent Desktops: Key Differences and When to Use Each
Modern contact centers rely on technology to streamline operations, improve agent
Generative AI in Contact Centers: The Good, the Bad, and the Future
Generative AI is transforming the landscape of contact centers, enabling more efficient,
Virtual Agents: A Key Trend for Contact Centers in 2025
The role of virtual agents in contact centers has evolved significantly over the past few
How Sentiment Analysis is Shaping the Future of Customer Support
Customer support has evolved dramatically over the years. In this transformation, one
Introducing Odea Virtual Agent: Your Gateway to Smarter Customer Interactions
The evolution of customer service technology has transformed the way
