Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
Contact Center
Odea Team
February 12, 2025
From Appointments to Emergency Support: Virtual Agents Reshaping Healthcare Contact Centers
The healthcare industry is rapidly evolving, and at its forefront is the transformative
Odea Team
February 12, 2025
Contact Center
Odea Team
February 4, 2025
How AI-Powered Cloud Contact Centers Are Revolutionizing Student Support in Higher Education
The college admissions process has always been stressful, but today’s
Odea Team
February 4, 2025
Contact Center
Odea Team
January 29, 2025
Cost Optimization Strategies for Cloud Contact Centers in 2025
As cloud contact centers become integral to modern customer service,
Odea Team
January 29, 2025
CTI Connector
Odea Team
January 21, 2025
Key Features to Look for in CTI Connectors for Seamless Customer Interactions
In today's fast-paced business environment, delivering exceptional
Odea Team
January 21, 2025
CTI Connector
Odea Team
January 7, 2025
CTI Connectors vs. Agent Desktops: Key Differences and When to Use Each
Modern contact centers rely on technology to streamline operations, improve agent
Odea Team
January 7, 2025
Contact Center
Odea Team
December 31, 2024
Generative AI in Contact Centers: The Good, the Bad, and the Future
Generative AI is transforming the landscape of contact centers, enabling more efficient,
Odea Team
December 31, 2024
