Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
Contact Center
Odea Team
September 17, 2024
Are Education Sector Call Centers Matching Student Needs Today?
In today’s rapidly evolving business landscape, how companies connect
Odea Team
September 17, 2024
Contact Center
Odea Team
August 29, 2024
AWS’s Journey from Visionary to Leader in the Gartner Magic Quadrant
In today’s rapidly evolving business landscape, how companies connect
Odea Team
August 29, 2024
Contact Center
Odea Team
August 16, 2024
What Is Contact Center as a Service (CCaaS)?
In today’s rapidly evolving business landscape, how companies connect
Odea Team
August 16, 2024
Contact Center
Odea Team
August 13, 2024
An Overview of Contact Center CRM Software
Customer Relationship Management (CRM) software is a tool that assists businesses
Odea Team
August 13, 2024
Contact Center
Odea Team
July 23, 2024
Unleashing Customer Power: Integrating Amazon Connect with Salesforce
In today's customer-centric landscape, seamless communication
Odea Team
July 23, 2024
Contact Center
Odea Team
July 4, 2024
The Customer is King: Why Contact Center and CX Solutions Reign Supreme in the 2020s.
In the rapidly evolving business landscape of the 2020s, the role of contact centers
Odea Team
July 4, 2024
