test
Add Your Heading Text Here this is test Add Your Heading Text Here Add Your Heading Text Here
Getting Support
Getting Support If you need assistance with OVA our support team is here to help. We offer guidance on troubleshooting issues, understanding features, and optimizing your experience with OVA. To reach our support team, please email [email protected]. For a faster response, include the following information in your email: Detailed Issue Description: Explain the issue you’re […]
Other platforms
Other platforms Both SIP-based and WebRTC-based contact centers benefit from OVA’s robust AI capabilities. The integration enhances customer interactions by providing automated responses, maintaining conversation context, and enabling efficient handoffs to human agents when necessary. This flexibility makes OVA a versatile solution for modern contact centers looking to leverage the latest communication technologies for improved […]
Twilio & Vonage
Twilio & Vonage The OVA application integrates seamlessly with telephony providers like Twilio and Vonage through the OVA Connector. This integration enables businesses to handle customer calls efficiently using AI-powered virtual agents while providing a smooth handoff to human agents when needed. The backend processing, combined with real-time voice streaming and session management, ensures a […]
Amazon Connect
Amazon Connect OVA offers complete integration with Amazon Connect. With the OVA Amazon Connect Connector, calls coming to an Amazon Connect DID or Toll-free number are connected to an OVA Virtual Agent. The diagram illustrates the complete integration of the OVA, which includes both the OVA Backend and OVA Frontend, with Amazon Connect. This architecture […]
Alerts
Alerts The Alerts feature in the Odea Virtual Agent (OVA) platform offers administrators a powerful tool to monitor and control spending. By setting multiple customizable alerts, users can receive timely notifications about their billing status, ensuring efficient cost management and avoiding overages. Key Features of Alerts Customizable Spending Thresholds: Administrators can set one or more […]
Billing
Billing Overview of Billing Management The Odea Virtual Agent (OVA) platform provides a streamlined billing interface, enabling users to manage payment methods, review charges, and track usage with precision. The billing system is divided into two main sections: Billing Overview – Review detailed call charges and billing summaries. My Company Billing Settings – Configure payment […]
OVA Pricing
OVA Pricing Flexible, Transparent, and Cost-effective OVA’s pricing structure is designed to be flexible and transparent, so you only pay for what you use, with no hidden fees. Key Aspects: Pay-as-you-go OVA uses a pay-as-you-go pricing model, meaning you are billed based on actual usage. This approach provides the flexibility to scale up or down […]
Integrate your backend
Integrate your backend The Tools section in OVA enables you to integrate external systems and customize how your Virtual Agents interact with third-party platforms or your own backend. This feature allows you to add functionality like CRM integration, calendar bookings, and more to enhance your Virtual Agents’ capabilities. Key Features of Tools Integration Key Features […]
Call Logs
Call Logs The Call Logs feature on the OVA Dashboard offers a comprehensive view of recent interactions handled by virtual agents, equipping admins with detailed insights to drive improvements in customer service and operational efficiency. Detailed Call Information Admins can access critical information for each call, such as: Call Termination Reasons: Understanding why calls end—whether […]
