OVA Squads
OVA Squads Example Use Case: Squads help you manage complex workflows by dividing tasks among multiple specialized agents. Instead of putting all functionality into one agent, you can split it into smaller, focused agents that handle specific parts of a conversation. Example Use Case: One agent qualifies a lead. If the lead is qualified, the […]
Buy a Number
Buy a Number With OVA, you can either buy new phone numbers (US/Canada only) or import existing numbers from Twilio or Vonage. Once added, you can manage these numbers by linking them to Virtual Agents or Squads, ensuring seamless call handling. How to Buy or Import a Phone Number in OVA With OVA, you can […]
Advance
Advance In the Advanced Tab of OVA (Odea Virtual Agent), users can access and configure additional privacy settings and speaking behavior options to enhance the performance and compliance of their Virtual Agents. Key Components: Privacy Settings: HIPAA Compliance: When enabled, this setting ensures that no logs, recordings, or transcriptions are stored, making the Virtual Agent […]
Analysis
Analysis In the Analysis Tab of OVA (Odea Virtual Agent), users can set up automated processes for summarizing calls and evaluating their success, providing valuable insights into call interactions. Key Components: Summary Section: Prompt: This field allows users to input a custom prompt that guides the AI on how to summarize the call. The summary […]
Functions
Functions In the Functions Tab of OVA (Odea Virtual Agent), users can enable additional capabilities for their Virtual Agents by integrating predefined functions and tools, allowing the Virtual Agent to perform specific actions during interactions. Key Components: Tools Section: This area provides the option to integrate external tools, enhancing the capabilities of the Virtual Agent. […]
Agent Voice
Agent Voice In the Voice Tab of OVA (Odea Virtual Agent), users can set up and fine-tune the voice configuration for their Virtual Agent, focusing on creating a natural and engaging audio experience. Key Components: Voice Configuration: Provider: Users can select a voice provider. In this example, Cartesia is chosen as the provider, which offers […]
Transcriber
Transcriber In the Transcriber Tab of OVA (Odea Virtual Agent), users can configure the transcription settings for converting speech to text. Here’s what each component represents based on the image: Provider: This dropdown allows users to select the transcription service provider. In this example, “Deepgram” is chosen as the transcription provider, known for its high-accuracy […]
Model
Model In the Model Tab of OVA (Odea Virtual Agent), users can configure the core AI model settings for their Virtual Agent. Here is a breakdown of the key components visible in the image: Provider & Model Selection: Choose the AI provider for the Virtual Agent. In this example, OpenAI has been selected, and you […]
Agents Overview
Agents Overview Agent is basically an AI configuration that can be used across phone calls and OVA clients. Your voice agents can augment your customer support and experience for call centers and much more. There are three core components: Transcriber, Model, and Voice. These can be configured, mixed, and matched for your use case. Create, […]
OVA Dashboard
OVA Dashboard After login, you will see the OVA Dashboard which is designed in a way to provide all the important information in a single view. The OVA Dashboard offers a comprehensive view of your virtual agent operations by breaking down essential metrics into several sections: Call Analysis, Cost Analysis, Agent Table, and Cost per […]
