Simplifying Customer Interactions
Healthcare Industry
Contact centers play a pivotal role in the healthcare industry, serving as the primary point of interaction between patients, providers, and healthcare organizations. Their functions extend across various aspects of patient care and administrative processes.
Patient Services
- Estimated Wait Time: Hospital contact center allows callers to hear an approximation of how long they can expect to wait in the queue before speaking with a representative.
- Patient information & Referrals: Patients can access basic information about services, doctors, and billing procedures through the IVR, bot or by speaking with an agent.
- Pre-admission & post Admission Discharge Support: Patients can receive pre-operative instructions, reminders, and confirm test results via automated calls or IVR prompts or over the WhatsApp channel.
- Medical Report Collection: Customers could call the IVR system or inquire over hospital WhatsApp channel to get Information on their medical reports.
- Booking Appointments & Auto Reminders: Customers could call the IVR system/digital or social channels to have an automated system within a hospital contact center that allows patients to schedule appointments directly over the phone, 24/7.
- Reimbursement Information and Claims: Customers could call the IVR system/interact with hospital WhatsApp to get information on their reimbursement status or approval status for a medical claim
Parent Support
- Enrollments & Billing: Answer questions about tuition fees, payment options, and enrollment updates.
- Students’ Progress Reports: Provide automated updates on student attendance, grades, and upcoming events.
- General Inquiries: Address concerns regarding school policies, transportation, extracurricular activities, or student safety.
Our Success Stories
Reimagining the Customer Experience
Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories
A Renowned American University sets up its accelerated path to a unique student experience.
Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.
A patient recruitment organization’s trust in our services.
We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.
An American forklift company brings innovation in their operations through our services.
By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.
A media group relies on cloud innovation for their CCaaS platform.
We enabled an end to end cloud based contact center including tailored IVR and recording services.
Make your success stories with Us!
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CX Experts
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Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
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