We are thrilled to announce the official launch of Odea Virtual Agent (OVA), the ultimate platform for managing, customizing, and deploying virtual agents. OVA redefines how businesses approach customer engagement by providing an all-in-one Virtual Agent Management Portal.
Whether you are building a virtual agent from scratch or managing an entire team of agents, OVA empowers your business with unparalleled flexibility and control.
What is OVA?
At its core, OVA is more than just a management portal. It is a collaborative platform designed to:
- Simplify the creation and management of virtual agents.
- Foster team collaboration and efficiency.
- Deliver a seamless experience tailored to your customers’ needs.
From user management to real-time analytics, OVA provides every tool you need to create outstanding customer interactions.
Key Features of OVA
- User Management:
OVA makes it effortless to manage teams. Administrators can invite members, assign roles, and monitor team performance in real time. Reset passwords, track usage, or delete users, all from one intuitive interface. - Virtual Agents:
Build as many virtual agents as you need, fully customized to your business requirements. Whether starting from scratch or leveraging pre-built templates, OVA ensures compatibility with transcription, voice, and model providers, giving you complete control. - Phone Number Integration:
Flexibility is at the core of OVA. Import your existing phone numbers or buy new ones and assign them to agents as needed. This ensures continuity without requiring major changes to your existing telephony setup. - Knowledge Base Integration:
Train your virtual agents with a personalized touch. Import your knowledge base, regardless of file type, and let agents learn your business inside out. This allows them to deliver tailored experiences for your customers. - Call Logs and Analytics:
Track and analyze performance effectively. Access detailed call histories, recordings, and transcriptions. Evaluate costs and performance metrics to identify areas for improvement and optimize your agents’ efficiency. - Dashboard with Real-Time Insights:
Stay on top of your operations with a comprehensive dashboard. Monitor call durations, costs, and other critical metrics in real time, helping you make informed decisions.
Multi-Contact Center Compatibility
Expand your reach with OVA’s seamless integration with leading platforms such as Amazon Connect, Twilio, and Vonage. By connecting to these trusted contact center systems, OVA ensures businesses can interact with customers on their preferred platforms while maintaining high-quality service. This compatibility makes it easier to scale and adapt to evolving business needs without disrupting operations.
Customizability at Its Best
OVA takes personalization to a new level by allowing businesses to fully leverage their existing infrastructure. From modifying virtual agent models to changing telephony providers, OVA ensures you remain in control. This flexibility helps businesses create solutions that are as unique as their customers.
Why Choose OVA?
OVA is not just a tool—it’s a transformative platform built for businesses that prioritize exceptional customer experiences. It streamlines processes, offers unmatched flexibility, and empowers teams to scale effortlessly while maintaining complete control of their virtual agent ecosystem.
Join the Future of Customer Engagement
The future of customer interaction starts here. With OVA, you can create, manage, and optimize virtual agents effortlessly, all while enhancing customer satisfaction.
Start your journey with Odea Virtual Agent today—because your customers deserve the best.
