Transform your customer experience with AI enabled agents.
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Promote your brand value through AI enabled agents and maximize your Return on Investments (ROI) for intelligent, efficient, and personalized customer service.
Odea Virtual Agent delivers immediate, personalized responses, reducing wait times and enhancing satisfaction. By understanding customer preferences and providing consistent service
By automating repetitive tasks and managing high inquiry volumes, Odea reduces the need for large support teams. This results in significant cost savings on staffing, training, and operations.
Odea Virtual Agent is available around the clock, allowing customers to resolve issues anytime.Odea Virtual Agent is available around the clock, allowing customers to resolve issues anytime. This accessibility reduces frustration during off-hours and peak times, ensuring a consistent and positive experience.
Odea Virtual Agent can easily adapt to increased demand without the challenges of onboarding new staff.1) This flexibility allows businesses to scale their support operations seamlessly during busy periods, ensuring consistent service quality regardless of volume.
With Odea Virtual Agent, customizable personas can be deployed within seconds using pre-existing models. This rapid integration allows businesses to quickly meet their specific customer service needs.
Empower your teams to build better processes, for a better workplace.
Odea's Virtual Agent delivers immediate, personalized responses, reducing wait times and enhancing satisfaction by understanding customer preferences and providing consistent service.
By automating repetitive tasks and managing high inquiry volumes, Odea reduces the need for large support teams, resulting in significant cost savings on staffing, training, and operations.
Odea's Virtual Agent is available around the clock, allowing customers to resolve issues anytime. This accessibility reduces frustration during off-hours and peak times.
Odea's Virtual Agent can easily adapt to increased demand without the challenges of onboarding new staff. This flexibility allows businesses to scale support operations seamlessly.
With Odea's Virtual Agent, customizable personas can be deployed within seconds using pre-existing models, rapidly meeting specific customer service needs.
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Step up to transform your costumer experience!
Cutting down wait times is essential for enhancing customer experience. With Odea’s Virtual Agent, customers bypass the annoyance of long holds and “all agents are currently busy” messages.
Odea’s intelligent virtual agent can manage up to 95% of customer inquiries, offering personalized and efficient responses. No need for customers to repeat their details as real-time identification takes care of that.
AI-Powered Odea’s Virtual Agent responds to customer queries and concerns instantly, without the need for line transfers. Solutions are provided immediately, ensuring swift resolution.
Odea’s AI agent maintains the right tone for any situation, ensuring challenging scenarios are handled smoothly. This approach leads to higher customer satisfaction and stronger relationships.
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| FEATURES | ODEA’S VIRTUAL AGENT | INTERACTIVE VOICE RESPONSE (IVR) | CALL CENTERS |
|---|---|---|---|
| Omnichannel Support | Unified platform offering consistent interactions across all communication channels | Primarily voice-focused with limited cross-channel capabilities | Inconsistent responses due to manual channel switching, leading to delays |
| Cost Efficiency | Average cost of $1 per interaction with significant long-term savings | Similar costs, but can vary widely depending on complexity and maintenance | High costs, averaging $6-7 per call, with additional costs for extended call times and complex issues |
| Customer Experience | Natural, conversational interactions that adapt to customer needs | Rigid, robotic touch-tone navigation that often leads to frustration and abandoned calls | Structured menu systems that can be time-consuming and inconsistent in resolving issues |
| Response Speed | Instant responses powered by AI, resolving issues within seconds | Seconds for basic menu navigation, but minutes or hours to reach a human agent | Minutes or hours depending on agent availability, especially during peak times |
| Ease Of Navigation | Flexible and intuitive conversational paths with seamless transitions | Complex menu trees requiring specific inputs, limiting user flexibility | Often involves navigating through multiple layers before reaching the correct agent |
| Automated Resolution Rate (AR) | High AR rate, resolving a significant percentage of inquiries without human intervention | Low AR rate, often less than 5% due to limited functionality | 0% AR rate, with customers often needing multiple calls to resolve issues |
| Handling Complex Issues | Utilizes Generative AI for intelligent, context-aware responses to unique situations | Limited to predefined options, making it difficult to handle complex issues | Capable of handling exceptions, but may require multiple transfers between agents due to restrictions |
| Availability | 24/7 availability across multiple languages with seamless scalability | 24/7, but multilingual support often incurs additional costs | Limited by operating hours and dependent on staff availability and language fluency |
| Deployment Speed | Rapid deployment within minutes using pre-built personas and models | Days or weeks for setup and ongoing maintenance for menu trees | 1-2 months for onboarding, training, and setting up response protocols |
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