Transform your
customer experience
with the power of Voice AI,
OVA agents.
Deliver instant, personalized support 24/7. Automate routine tasks, boost satisfaction, and streamline operations—scalable, efficient, and always on.
We have Odea Virtual Agents’ Integrations with
Key Features
Utilize advanced AI capabilities like ASR, TTS, NLP, and Generative AI, along with seamless contact center integrations to support various business needs.
Natural Language Understanding (NLU)
OVA understands diverse language nuances, enabling natural, fluid conversations with customers.
AI-powered Intelligence with ASR and TTS
Experience intelligent, real-time responses that learn and adapt over time.
Natural Language Understanding (NLU)
OVA understands diverse language nuances, enabling natural, fluid conversations with customers.
High-Performance Streaming with WebRTC & SIP
Using WebRTC or SIP protocol OVA provides low latency and high fault tolerance, ensuring fast and reliable interactions.
Personalized
Interactions
Engage customers with tailored responses that resonate with individual preferences.
Seamless
Agent Handoff
Smoothly transfer complex issues to human agents while preserving vital context.
Platform to Manage Virtual Agents
OVA empowers teams to collaborate, create, and manage virtual agents tailored to specific customer needs.
Check Real time analytics
OVA dashboard provides real time analytics with details that matter the most. Business can keep track of their cost, call durations and reasons for call ending
- Total call duration for selected period
- Total cost spent with average cost per call
- Average call duration
Create, Manage and Deploy Virtual Agent
OVA empowers businesses to create and build their own virtual agents or they can also choose from pre-existing templates.
- Create unlimited virtual agents
- Choose from pre-existing templates
- Flexibility over Transcriber, Voice and Model Providers
- Compatible with different Telephony Providers
- Enable audio and video recording through advance settings
Buy or Import Phone Numbers
Already have a phone number and don’t want to change it? No problem, OVA provides flexibility to import your previous number or buy a new one.
- Import your previous phone number
- Buy a new number from choice of your telephony
- Assign phone number to your agent
Train your agent
OVA enables businesses to train agents on their own knowledge base to provide personalized customer experience.
- Import already existing knowledge base
- Supported with different file types
- Helps understanding your business
- Personalized customer experience
Build and Manage Your Team
OVA provides the flexibility to add as many users as possible to manage your virtual agents. Seamless user Interface of OVA let administrators to manage their team as they like.
- Invite team members and build a team
- Create user profile and provide them with their credentials
- Keep track of your team status and consumption, delete user anytime
- Reset password through email or generate one time password
Business Value
Enhance your brand value and maximize ROI with AI-driven, intelligent, and efficient customer service agents.
Enhanced Customer Experience
Odea Virtual Agent delivers immediate, personalized responses, minimizing wait times and boosting satisfaction. With customer preference understanding and consistent service, Odea fosters loyalty and trust. It also provides a seamless handoff to human agents when necessary, ensuring continuity and satisfaction.
Maximized Cost Efficiency
By automating repetitive tasks and handling high inquiry volumes, Odea reduces the need for large support teams, leading to significant cost savings in staffing, training, and operations while maintaining high service levels and a strong ROI.
24/7 Availability
Odea Virtual Agent operates round-the-clock, allowing customers to resolve issues at any time. This availability reduces frustration during off-hours and peak periods, ensuring a consistent, positive experience.
Effortless Scalability
Odea Virtual Agent adapts to demand spikes without requiring new staff. This flexibility allows businesses to scale seamlessly during busy times, ensuring consistent service quality.
Instant Deployment with Custom Personas
Pay-As-You-Go
Odea Virtual Agent’s pay-as-you-go model lets you pay only for what you use, reducing unnecessary costs and maximizing ROI. This flexible approach allows you to scale service seamlessly to meet changing demand without financial strain.
Expand your reach with integrated platform compatibility!
Odea Virtual Agent is designed to connect with leading Contact Center platforms, including Amazon Connect, Twilio, and Vonage. With support for these platforms, OVA enhances flexibility and ensures that businesses can engage with customers using their preferred systems for seamless, high-quality interactions
Leverage Your
Existing Infrastructure
OVA fully enables businesses to use their existing infrastructure or change any model anytime providing customizability and diversity.
Embrace OpenAI Compatibility
Leverage the power of native OpenAI models like ChatGPT (all versions included), Google, grok etc or OpenAI-compatible LLMS, including use OpenRouter, AnyScale, Together AI, or your own server-side models
Utilize native TTS models
Utilize from a variety of advanced voice capabilities like Cartesia, 111abs, deepgram, OpenAI or Azure etc, or integrate your own custom model for tailored voice outputs.
Utilize native Backend models
Utilize the full potential of advanced backend models like Pyton, Nodejs or vercel etc, and make your virtual agents do anything.
Use Cases
Enhance your customer experience by integrating OVA with any contact center, either its an inbound request or outbound, OVA can seamlessly adapt according to your use case.
Inbound
- Finance: Assist with account inquiries, transaction details, and secure verification.
- Education: Provide enrollment info, course details, and support for students and parents.
- Healthcare: Schedule appointments, provide prescription info, and answer common health queries.
- Travel and Hospitality: Manage bookings, provide travel updates, and handle cancellations.
- Utility: Address billing inquiries, outage notifications, and account management.
- Ecommerce: Assist with order tracking, product inquiries, and return processing.
Outbound
- Customer Surveys: Collect feedback to enhance service quality.
- Payment Reminders: Alert customers about upcoming or overdue payments.
- Promotional Campaigns: Inform customers about discounts, offers, or new products.
- Appointment Reminders: Remind customers of upcoming appointments or reservations.
- Proactive Issue Alerts: Notify customers of service outages, delays, or updates.
- Re-engagement Messages: Reach out to inactive customers with offers or updates.
OVA costs $0.07 Per Minute
Already have an existing contract with a specific voice or model provider? OVA offers the flexibility to integrate with your preferred tools
Overall bill includes cost of all models + 0.07$/min OVA cost
Comparison of Odea Virtual Agent, IVR, and Call Centers.
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