Support Services
Where contact centers are raised
At Odea, we believe that a great contact center is the heart of exceptional customer experiences. That’s why we specialize in creating, managing, and elevating contact centers to meet the highest standards of service excellence.
Why Choose Odea Contact Center Managed Services?
At Odea, we don’t just manage contact centers; we nurture them from inception to full operational maturity, ensuring they become a vital asset for your banking operations. Here’s how we do it.
End-to-End Management
We handle every aspect of your contact center, from initial setup and staffing to daily operations and continuous improvement. This ensures a seamless customer service experience and allows your business to focus on its core competencies.
State-of-the-Art Technology
Our contact centers are equipped with cutting-edge technology, including advanced IVR systems, CRM integrations, and omni-channel support capabilities. This ensures efficient and secure customer interactions across all touch-points.
Expert Workforce
We employ and manage a team of highly skilled customer service representatives who are trained to handle a wide range of banking inquiries and services. Our team is dedicated to providing top-notch support and enhancing customer satisfaction.
Performance Monitoring and Reporting
We continuously monitor performance metrics and provide detailed reports to ensure service levels are met and identify areas for improvement. This proactive approach helps maintain high standards of customer service and operational efficiency.
24/7 Availability
Customer needs don’t adhere to business hours, and neither do we. Our managed services ensure that your customers have access to support around the clock, providing them with the assistance they need, whenever they need it
One-Stop-Tech-Support
covering various and integrated CX technologies, serving enterprises on challenges.
CX Experts
Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.
Result Driven Models
Our technical experts are trained for tailoring your business needs.
24/7 Support
Available for you and your business to ensure continuity and stability across your platform.
Why Choose Us?
We are your one stop shop for customer experience and digital transformations.
Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.
Service Level Agreement
Our commitment to engineer and tailor solutions with the committed SLAs.
