Zendesk CTI Connector

Experience the power of TWO: Zendesk integrated with Amazon Connect through Odea Zendesk CTI Connector. Consolidate essential caller information within Zendesk, eliminating the need for agents to switch screens.

Pricing

Startup

Amazon Connect Native

Includes:

Standard

Amazon Connect Native

Includes:

Professional

Amazon Connect Native

Includes:

About CTI Connector

Streamline Customer Interactions

Maintain call context to enhance key performance indicators such as Average Handling Time (AHT) and First Call Resolution (FCR) in Amazon Connect contact centers.

360-Degree Customer View

Agents can have Amazon Connect caller telephony information (CTI) utilities directly within the Salesforce, eliminating the need for them to toggle between the applications.

Efficient Query Resolution

Use quick call controls like conference, transfer, hold, retrieve, and click-to-dial to speed up query resolution.

Unified CTI Interface

Eliminate constant screen switching and maintain call context with a single, cohesive interface.

Automate and Simplify Workflows

Provide agents with interaction context through custom screen pop flows, enabling prompt resolution of customer queries.

Maximize Agent Efficiency Across Channels

Leverage the full capabilities of Amazon Connect’s omnichannel support to address queries seamlessly across voice and chat channels. Enable agents to switch channels effortlessly and handle customer concerns with full context.

Unified Voice and Chat Channels: Ensure consistent customer experience across all channels.
Easy Configuration: Integrate smoothly with Amazon Connect’s CCP panel for omnichannel interactions.
Enhanced Customer Loyalty: Deliver faster omnichannel services to boost customer satisfaction and loyalty with Amazon Connect Zendesk CTI integration.

Our Success Stories

Reimagining the Customer Experience

Odea integrations has evolved itself as a global technology company by offering its products and services to the customers globally. With over 20 years of experience, our experts have delivered exceptional projects which are hence coined as Our Success Stories

A Renowned American University sets up its accelerated path to a unique student experience.

Odea implemented cloud migration for the customer’s contact center with IVR, CTI and AI capabilities unplugged.

A patient recruitment organization’s trust in our services.

We accelerated our customer’s engagement with their clients through cloud services adoption in their contact center landscape.

An American forklift company brings innovation in their operations through our services.

By enabling multilingual IVR and SMS automation in their HR operations, Odea integrations increased the HR productivity in terms of employee leaves and absence management.

A media group relies on cloud innovation for their CCaaS platform.

We enabled an end to end cloud based contact center including tailored IVR and recording services.

Make your success stories with Us!

One-Stop-Tech-Support

covering various and integrated CX technologies, serving enterprises on challenges.

CX Experts

Our team has in-depth knowledge of customer experience, we understand not only your technology, but business as well.

Result Driven Models

Our technical experts are trained for tailoring your business needs.

24/7 Support

Available for you and your business to ensure continuity and stability across your platform.

Why Choose Us?

We are your one stop shop for customer experience and digital transformations.

Join hands with Odea integrations to experience empathy, technology and innovation for enhanced customer satisfaction and brand loyalty.

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Service Level Agreement

Our commitment to engineer and tailor solutions with the committed SLAs.