Agents Overview
Agent is basically an AI configuration that can be used across phone calls and OVA clients. Your voice agents can augment your customer support and experience for call centers and much more.
There are three core components: Transcriber, Model, and Voice. These can be configured, mixed, and matched for your use case.
Create, Manage and Deploy Virtual Agent
OVA empowers businesses to create and build their own virtual agents or they can also choose from pre-existing templates.
Create unlimited virtual agents
Choose from pre-existing templates
Flexibility over Transcriber, Voice and Model Providers
Enable audio recording, Video Recording, HIPPA Compliance and speaking plan through advance settings.
Attach Number
Buy or Import Phone Numbers
Already have a phone number and don’t want to change it? No problem, OVA provides flexibility to import your previous number or buy a new one.
We provide three vendors for the phone import
Amazon Connect
Twillio
Vonage
Import your previous phone number
Provide following details to import number from Twillio
Provide following details to import number from Vonage
Buy a new number from choice of your telephony
Assign phone number to your agent
Train - Update Knowledge Base
Train your agent
OVA enables businesses to train agents on their own knowledge base to provide personalized customer experience.
Import already existing knowledge base
Supported with different file types for example pdf, word, txt
Once you have you virtual agents setup and have a number attached to it. It is ready to take calls!
Test - Agent
Once you are done with configurations publish your changes. And ready to talk to the Agent using the web.