Advance
In the Advanced Tab of OVA (Odea Virtual Agent), users can access and configure additional privacy settings and speaking behavior options to enhance the performance and compliance of their Virtual Agents.
Key Components:
Privacy Settings:
HIPAA Compliance:
When enabled, this setting ensures that no logs, recordings, or transcriptions are stored, making the Virtual Agent compliant with healthcare privacy regulations (HIPAA).
Audio Recording:
- This toggle allows users to enable or disable the recording of conversations with the Virtual Agent. In the example, this option is enabled, ensuring that audio interactions are captured.
Video Recording:
When enabled, this feature records video during web calls, capturing the user’s video feed. It is disabled in the current configuration, preserving user privacy.
Start Speaking Plan:
These settings control when and how the Virtual Agent begins speaking:
Wait Seconds:
Defines the delay before the Virtual Agent starts speaking. In this configuration, the wait time is set to 0.7 seconds, providing a brief pause before the agent responds, ensuring a smoother conversational flow.
Smart Endpointing:
- When enabled, this feature allows the Virtual Agent to detect speech endpoints more accurately, enhancing its ability to recognize when a user has finished speaking, leading to a more responsive interaction.
Summary:
The Advanced Tab offers essential privacy controls and speaking behavior customizations, giving users the flexibility to meet regulatory requirements and optimize the conversational experience of the Virtual Agent.