Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
Virtual Agents
Odea Team
October 29, 2024
The Future of Customer Service: Virtual Agents
The evolution of customer service technology has transformed the way
Odea Team
October 29, 2024
Contact Center
Odea Team
October 23, 2024
Unlocking the Power of Conversational AI: Amazon Lex in Amazon Connect
In today’s hyper-connected business environment, providing fast, reliable
Odea Team
October 23, 2024
Contact Center
Odea Team
October 17, 2024
What is Call Summarization? Real-time use of Gen AI in CCaaS to Enhance Employee Experience
Your contact center acts as the bridge between your business and your customers
Odea Team
October 17, 2024
Contact Center
Odea Team
October 10, 2024
The Hidden Challenges of Cloud Contact Center Implementation and How to Tackle Them
Migrating to a cloud contact center offers numerous benefits, from greater scalability
Odea Team
October 10, 2024
Contact Center
Odea Team
October 1, 2024
Enhancing Customer Support with Amazon Connect’s AI Capabilities
As the world progresses the demand for technology escalates everywhere.
Odea Team
October 1, 2024
Contact Center
Odea Team
September 24, 2024
Top CCaaS Solutions of 2024 and Their Impact on CX
As businesses look to optimize customer experience (CX) in an increasingly digital
Odea Team
September 24, 2024
