Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
Virtual Agents
Odea Team
December 10, 2024
Introducing Odea Virtual Agent: Your Gateway to Smarter Customer Interactions
The evolution of customer service technology has transformed the way
Odea Team
December 10, 2024
Virtual Agents
Odea Team
December 4, 2024
Virtual Agents vs. Traditional Customer Service: Key Differences and Advantages
In today’s fast-paced digital world, customer service is evolving at a rapid
Odea Team
December 4, 2024
Virtual Agents
Odea Team
November 6, 2024
Virtual Agents Explained: A Technical Breakdown of Today’s Digital Assistants
Imagine calling a customer support center and, within seconds, receiving answers
Odea Team
November 6, 2024
Virtual Agents
Odea Team
October 29, 2024
The Future of Customer Service: Virtual Agents
The evolution of customer service technology has transformed the way
Odea Team
October 29, 2024
Contact Center
Odea Team
October 23, 2024
Unlocking the Power of Conversational AI: Amazon Lex in Amazon Connect
In today’s hyper-connected business environment, providing fast, reliable
Odea Team
October 23, 2024
Contact Center
Odea Team
October 17, 2024
What is Call Summarization? Real-time use of Gen AI in CCaaS to Enhance Employee Experience
Your contact center acts as the bridge between your business and your customers
Odea Team
October 17, 2024
