Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
CTI Connector
Odea Team
January 21, 2025
Key Features to Look for in CTI Connectors for Seamless Customer Interactions
In today's fast-paced business environment, delivering exceptional
Odea Team
January 21, 2025
CTI Connector
Odea Team
January 7, 2025
CTI Connectors vs. Agent Desktops: Key Differences and When to Use Each
Modern contact centers rely on technology to streamline operations, improve agent
Odea Team
January 7, 2025
Contact Center
Odea Team
December 31, 2024
Generative AI in Contact Centers: The Good, the Bad, and the Future
Generative AI is transforming the landscape of contact centers, enabling more efficient,
Odea Team
December 31, 2024
Virtual Agents
Odea Team
December 24, 2024
Virtual Agents: A Key Trend for Contact Centers in 2025
The role of virtual agents in contact centers has evolved significantly over the past few
Odea Team
December 24, 2024
Contact Center
Odea Team
December 17, 2024
How Sentiment Analysis is Shaping the Future of Customer Support
Customer support has evolved dramatically over the years. In this transformation, one
Odea Team
December 17, 2024
Virtual Agents
Odea Team
December 10, 2024
Introducing Odea Virtual Agent: Your Gateway to Smarter Customer Interactions
The evolution of customer service technology has transformed the way
Odea Team
December 10, 2024
