Blog Articles
Posts, Reports, and Features
Discover the latest trends, tips, and how-tos for on CCaaS and CX. Our blog is your go-to resource for maximizing your knowledge.
Contact Center
Odea Team
October 10, 2024
The Hidden Challenges of Cloud Contact Center Implementation and How to Tackle Them
Migrating to a cloud contact center offers numerous benefits, from greater scalability
Odea Team
October 10, 2024
Contact Center
Odea Team
October 1, 2024
Enhancing Customer Support with Amazon Connect’s AI Capabilities
As the world progresses the demand for technology escalates everywhere.
Odea Team
October 1, 2024
Contact Center
Odea Team
September 24, 2024
Top CCaaS Solutions of 2024 and Their Impact on CX
As businesses look to optimize customer experience (CX) in an increasingly digital
Odea Team
September 24, 2024
Contact Center
Odea Team
September 17, 2024
Are Education Sector Call Centers Matching Student Needs Today?
In today’s rapidly evolving business landscape, how companies connect
Odea Team
September 17, 2024
Contact Center
Odea Team
August 29, 2024
AWS’s Journey from Visionary to Leader in the Gartner Magic Quadrant
In today’s rapidly evolving business landscape, how companies connect
Odea Team
August 29, 2024
Contact Center
Odea Team
August 16, 2024
What Is Contact Center as a Service (CCaaS)?
In today’s rapidly evolving business landscape, how companies connect
Odea Team
August 16, 2024
