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Category: Contact Center

Unlocking the Power of Conversational AI: Amazon Lex in Amazon Connect 

In today’s hyper-connected business environment, providing fast, reliable

What is Call Summarization? Real-time use of Gen AI in CCaaS to Enhance Employee Experience 

Your contact center acts as the bridge between your business and your customers

The Hidden Challenges of Cloud Contact Center Implementation and How to Tackle Them 

Migrating to a cloud contact center offers numerous benefits, from greater scalability

Enhancing Customer Support with Amazon Connect’s AI Capabilities 

As the world progresses the demand for technology escalates everywhere.

Top CCaaS Solutions of 2024 and Their Impact on CX 

CCaaS solutions

As businesses look to optimize customer experience (CX) in an increasingly digital

Are Education Sector Call Centers Matching Student Needs Today?  

In today’s rapidly evolving business landscape, how companies connect

AWS’s Journey from Visionary to Leader in the Gartner Magic Quadrant

AWS Gartner Magic Quadrant

In today’s rapidly evolving business landscape, how companies connect

What Is Contact Center as a Service (CCaaS)? 

CCaaS

In today’s rapidly evolving business landscape, how companies connect

Contact Center CRM Software: Enhancing Customer Experience and Operational Efficiency

Contact Center CRM Software

Customer Relationship Management (CRM) software is a tool that assists businesses

Boost Your Customer Service with Amazon Connect & Salesforce

Amazon Connect Salesforce Integration

In today’s customer-centric landscape, seamless communication

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As an AWS Select Tier Services partner, we offer end-to-end solutions from cloud migration to CI/CD DevOps, seamlessly integrating AWS services like Connect, CRM CTI, Lambda, and Lex chatbots.

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