Billing
Overview of Billing Management
The Odea Virtual Agent (OVA) platform provides a streamlined billing interface, enabling users to manage payment methods, review charges, and track usage with precision. The billing system is divided into two main sections:
Billing Overview – Review detailed call charges and billing summaries.
My Company Billing Settings – Configure payment methods and manage account information.
Billing Overview
The Overview tab provides a comprehensive summary of billing activity and call usage. Key components include:
- Estimated Bill Summary:
Customer ID: Unique identifier for the account.
Billing Period: Indicates the specific time frame for the displayed charges (e.g., OCT 1 – OCT 31, 2024).
Bill Status: Displays the current payment status (e.g., Pending).
Grand Total: Shows the total estimated charge for the period.
- Payment Breakdown:
Displays granular details of charges across all virtual agents under the account.
- Columns:
Virtual Agent Name: Lists agents (e.g., “Jane Cooper”).
Call ID: Unique identifier for each call.
Call Cost: Indicates the cost of individual calls.
Ended Reason: Specifies the call termination reason (e.g., “Customer Ended Call”).
Model: Shows the AI model in use (e.g., “OpenAI – GPT 4.0 Cluster”).
Transcriber and Voice: Details the transcription service (e.g., “Deepgram – English”) and voice used (e.g., “Cartesia – Hannah”).
Call Times & Duration: Displays when the call occurred and its length.
- Actions:
Export Options: Download detailed billing data as a CSV file or print the summary directly.
This section provides full transparency into call-related expenses, empowering administrators to monitor and optimize costs.
My Company Billing Settings
This section allows administrators to manage organizational billing details. Key fields and actions include:
- Account Information:
Email Address: Displays the organization’s billing contact email.
Address and Region: Reflects the registered billing address.
- Phone Number:
Shows the contact number associated with the account.
Easily editable for quick updates.
- Package Plan:
Indicates the subscribed plan, e.g., “Premium.”
- Payment Method Management :
Card Details: Lists saved payment methods (e.g., Visa, MasterCard).
- Ability to:
- Set a default payment method.
- Edit or remove cards as needed.
This section ensures flexibility and control over how payments are processed.
